Achieve what you Believe.

THOUGHT LEADERSHIP

Customer Service: More Than a Friendly Voice

By Andrea Dodd

Posted: January 10th, 2019

What Words Come to Mind When You Think of ‘Member Services’?

Friendly? Helpful? Understanding?

The frontline of any association, member services representatives (MSRs) have the ability to positively or negatively affect how customers and members view an association. Though considered “soft skills,” being friendly, helpful, and understanding are in fact crucial for those who interact with an association’s membership. However, a truly successful member services representative also needs to have technical skills and association industry knowledge to truly serve its membership.

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THOUGHT LEADERSHIP

Top 10 Tips

By AMC

Posted: December 20th, 2018

In the past couple of years, thought leaders at AMC have written broadly on a number of resources for associations and the professionals who work with them. As we near and prepare for 2019, let’s take a look back on our 10 most popular posts and tips:

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THOUGHT LEADERSHIP

All You Need to Succeed Is Initiative and PPE

By Natalie Steenberg

Posted: December 13th, 2018

I must confess: When I accepted the position of operations coordinator for the Metal Construction Association (MCA), I knew nothing about metal construction. I even mentioned in my interview that though I was interested in the opportunity, I was completely clueless about the industry. What I did know about is association management, which is why I got the position.

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THOUGHT LEADERSHIP

It’s a Green Revolution!

By Rita Wirth

Posted: December 6th, 2018

Being environmentally conscious and creating a sustainable footprint is a global concern, but how easy is it really for organizations to adopt “greener” practices? Pretty easy as it turns out. Small, simple-to-implement habits can have a big impact and lead to a healthier and more sustainable workplace and Earth.

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