From our previous discussions on membership forms and a new customer’s first experience with our organizations, we learned that less is more. The form and online experience both need to be as inviting and user friendly as possible. However, cumbersome forms and processes are larger than just membership forms; it impacts conference and event registration forms as well.

I attended the 2015 ASAE Annual Meeting in Detroit and there was one topic that really grabbed me, probably because I heard it over and over again; that topic was “Grit!”

On a quarterly basis, we will ask our more than 20 executive level leaders (our Management Team) to provide their insights on a pressing question for the association industry. Here's our first question and answers from a subset of our leadership.

In the age of e-learning, webinars, and podcasts, there still are occasions when an in-person experience is irreplaceable. I had one such experience recently in Vancouver at the Call To Action Conference (CTA Conf), which focuses on conversion rate optimization (CRO).

We didn’t realize the magnitude of the AMC Challenge we posed in our September 15th post: Send us your ideas of how to turn your membership application into a delightful experience for a new member’s first encounter with your organization. When the inbox remained a hollow chamber for almost two months, we decided to take up the challenge internally.

Rebranding has been a hot topic in the association community for years, and 2015 is no exception. Associations regularly have been seeking to better understand tips and tricks for effectively rebranding their organizations. Here at AMC, our client, the Awards and Personalization Association recently went through the process and we thought we’d share our experiences with you.

Mysteries have their place—in movies, books, and plays. The amount of traffic directed to a website from an e-blast or a Facebook post should not be a mystery.

Have you been in a conversation with someone when they say “Chipotle is bae” or texted with a friend who replies “The Bears are so bad this year…SMH”? If your answer is no, chances are you’re not a millennial, the next boom of people now in the workforce.

A number of AMC staff members recently sat in on the Association Trends webinar titled Meeting Membership Recruitment Benchmarks: Strategies to Turbo-Charge Your Recruitment. We asked four of our participants for their biggest takeaway, which are each included here.

When an association recently transformed its brand and name, it decided to also update its forms, including its membership application.  The membership manager, thrilled at the prospect of collecting loads of great data at a time when fresh members are most enthusiastic to provide it, packed the form with so many items it would be good for only one thing for the new member -- a good snooze. Sound familiar?

"If you build it, they will come." If associations build an innovative, meaningful, networking-rich event that their audience members can take key messages from and implement in their place of work, they will be successful.

As we worked through our website redesign, I took a look at our site’s Google Analytics to get a wide ranging understanding of our site’s traffic.

If you are planning exit interviews for volunteer leaders ending their board service, consider one or more of the following ideas to help ease the transition, gather feedback, and identify engagement opportunities going forward.